When an issue arises with a credit card and you may need assistance in finding out if you were charged or if a charge should have went through, we will need the below information to better assist. Please provide this information and send to support@neora.com, or call into support ready to provide these details and we will be able to find out if your card was charged or why it may not have processed on our end. 


  1. Email address of the customer, not the person inputting the custoer unless they are the same
  2. Customer ID and/or Order ID if applicable
  3. Name of Credit Card Holder
  4. Last 4 digits of card being used
  5. Date of attempt or charge
  6. Amount of order or charge if different from amount on the order
  7. Country