FAQ's

Customer Support Contact Information
United States and Canada 1-855-463-7486 Monday-Friday 8 a.m. - 5 p.m. CT Colombia Teléfono en Bogotá y el resto del país: 601 - 7 94 02 03 Horario ...
Thu, 16 May, 2024 at 5:10 PM
Shipping
Once an order is paid it will leave the warehouse in 24-48 hours and shipping timeframes are below.  United States: Ground shipping $9.95 5-7 business day...
Tue, 20 Sep, 2022 at 10:48 AM
Returns and Refunds
Neora has a 30-Day Money Back Guarantee for our customers. If you have a product you would like to return, contact Support and they can initiate the process...
Tue, 20 Sep, 2022 at 10:49 AM
Cancelling Edge
To cancel your Edge subscription, you will need to call into customer support and request this be done or send an email to support@neora.com from the email ...
Fri, 3 Feb, 2023 at 9:26 AM
Declined Orders
We will attempt to process your order 2 more times after the first decline. This can take place within 2-4 days after the first attempt. Once the order has ...
Tue, 20 Sep, 2022 at 10:50 AM